1. Order Cancellation Customers may cancel the order before the store starts processing it. Once the store has accepted and started processing, cancellation may not be allowed.
2. Refund Eligibility Refunds may be issued in cases of:- Product out of stock after payment- Wrong item delivered- Damaged or defective product- Expired product delivered- Failed online transaction Refund processing time: 5–7 Business Days.
3. Non-Refundable Items- Perishable goods (milk, vegetables, fruits, bakery items)- Opened or used products- Items without proper complaint proof
4. Return Process Customers must raise a complaint within 24 hours of delivery. Order ID and product photo (if applicable) must be provided.
5. Refund Mode Online Payments → Refunded to original payment method. COD Orders → Bank transfer or wallet credit.
6. Platform Limitation Sahastrastore acts as a technology platform connecting customers and stores. Product quality responsibility lies with respective store partners.
7. Policy Updates Sahastrastore reserves the right to modify this policy at any time.
Contact:
Sahastrastore Technologies
Solapur, Maharashtra, India
Email: support@sahastrastore.com
Phone: +91-+917030133234
